Enquiry Management

Primarily this module is used by the Call Centres and Tourist Information Centres (TICs) to manage the full range of calls, bookings and brochure requests that are received.

This module includes functionality and support for:

• Managing the Enquiry Queue
• Brochure Requests
• Book a Bed Ahead
• Over the Counter Booking
• Telephone Booking Enquiry
• Web Booking Post Processing
• Information Requests (e.g. What to Do?)
• Fulfilment

Over the last 12 months, this module has been completely re-written using Microsoft’s latest .Net technology. An enormous amount of time has been spent planning the new interface with a view to making it as intuitive as possible to the TIC operator.